Privacy Policy
Legal
Privacy
Policy
Last updated: March 2026 · Moneoderm · Sofia, Bulgaria
01
Introduction
Moneoderm is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you have in relation to it.
We apply the same standard of care to your personal data as we do to our formulas — nothing unnecessary, nothing hidden, full transparency about what is there and why. By using the Moneoderm website at www.moneoderm.com or by providing us with your personal data in any other way, you accept the practices described in this Policy.
If we change how we handle your personal data, we will update this Policy and notify you where appropriate. Significant changes that materially affect your privacy will be communicated directly by email before they take effect.
02
Who we are
The data controller responsible for your personal data is:
| Company | Moneoderm |
| Address | Sofia, Bulgaria |
| Website | www.moneoderm.com |
| [email protected] | |
| Applicable law | EU General Data Protection Regulation (GDPR) and applicable Bulgarian data protection law |
03
Data we collect
We collect only the personal data that is necessary for the purposes described in this Policy. This includes:
| Category | Examples | How collected |
|---|---|---|
| Identity & contact | Name, email address | Waitlist registration, contact form |
| Transaction data | Order details, delivery address, payment information | WooCommerce checkout (when product is available) |
| Communication data | Messages you send us, preferences you express | Contact form, email correspondence |
| Technical data | IP address, browser type, device, pages visited, time spent | Automatically via cookies and server logs |
| Marketing preferences | Newsletter subscription, communication opt-ins | Waitlist form, account settings |
We do not collect sensitive personal data (such as health information, biometric data or data revealing racial or ethnic origin) unless you explicitly provide it to us and we have a lawful basis to process it. We do not sell your personal data to third parties under any circumstances.
04
How we use your data
- To manage your waitlist registration and notify you when the product launches
- To process and fulfil orders, manage payments and handle returns (when the product is available)
- To respond to your enquiries via the contact form or email
- To send you the Moneoderm newsletter and scientific content if you have subscribed
- To improve our website, understand how visitors use it and fix technical issues
- To comply with legal and regulatory obligations
- To prevent fraud and ensure the security of our website and business
We will never use your data for purposes incompatible with those listed above without first obtaining your consent or having a separate lawful basis to do so.
05
Legal basis
Under the GDPR, we process your personal data on the following legal bases:
| Basis | When we rely on it |
|---|---|
| Consent | Newsletter subscription, non-essential cookies, waitlist registration |
| Contract | Processing orders, managing your account, delivering products |
| Legitimate interests | Website security, fraud prevention, improving our services, direct marketing to existing customers |
| Legal obligation | Tax records, regulatory compliance, responding to lawful requests from authorities |
06
Who we share data with
We share your personal data only where necessary and with appropriate safeguards in place. Recipients may include:
- Payment processors — to securely handle transactions (e.g. Stripe, PayPal). They process payment data as independent controllers under their own privacy policies.
- Delivery partners — to fulfil and ship your orders. Delivery address and contact details are shared for this purpose only.
- Email and marketing platforms — to send newsletters and transactional emails (e.g. Mailchimp, Klaviyo). Used only in accordance with your preferences.
- Analytics providers — to understand website usage in aggregated, anonymised form (e.g. Google Analytics). Subject to your cookie preferences.
- Technology providers — hosting, security and website infrastructure providers who process data on our behalf under data processing agreements.
- Legal authorities — where required by law, court order or to protect the rights, property or safety of Moneoderm, our customers or others.
We do not sell, rent or trade your personal data. Any third party that processes data on our behalf is contractually required to protect it and use it only for the purposes we specify.
07
Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, or as required by law.
| Data type | Retention period |
|---|---|
| Waitlist registrations | Until the product launches and 12 months after, or until you unsubscribe |
| Order and transaction records | 7 years (legal and tax obligation) |
| Customer communications | 3 years from last interaction |
| Newsletter subscribers | Until unsubscription + 30 days |
| Website technical logs | 90 days |
| Cookie data | As specified in our Cookie Policy |
08
Your rights
Under the GDPR and applicable data protection law, you have the following rights regarding your personal data:
Right of access
Request a copy of the personal data we hold about you and information about how we use it.
Right to rectification
Ask us to correct inaccurate or incomplete personal data.
Right to erasure
Request deletion of your personal data where there is no compelling reason for us to continue processing it.
Right to restrict processing
Ask us to limit how we use your data in certain circumstances.
Right to data portability
Receive your personal data in a structured, machine-readable format and transfer it to another controller.
Right to object
Object to processing based on legitimate interests, including direct marketing. We will stop unless we have compelling legitimate grounds.
Right to withdraw consent
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to lodge a complaint
You have the right to complain to the Commission for Personal Data Protection (CPDP) in Bulgaria or another supervisory authority in your country of residence.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We do not charge a fee for exercising your rights and will not discriminate against you for doing so.
09
Cookies
Our website uses cookies and similar technologies. A cookie is a small text file placed on your device when you visit our website. We use the following categories:
| Category | Purpose | Can be declined? |
|---|---|---|
| Strictly necessary | Essential for the website to function — shopping cart, security, session management | No |
| Functional | Remember your preferences such as language and currency | Yes |
| Analytics | Understand how visitors use our website in aggregated form (Google Analytics) | Yes |
| Marketing | Deliver relevant advertising and measure campaign effectiveness (Facebook Pixel, Google Ads) | Yes |
You can manage your cookie preferences at any time through your browser settings or by clicking “Cookie Settings” in the footer of our website. Declining non-essential cookies will not affect your ability to browse or purchase from our website.
10
Security
We take the security of your personal data seriously. Appropriate technical and organisational measures are in place to protect your data against unauthorised access, accidental loss, alteration or disclosure. These include:
- SSL/TLS encryption for all data transmitted between your browser and our website
- Access controls limiting who within Moneoderm can access your personal data
- Regular security assessments of our systems and third-party providers
- Secure, encrypted storage of all personal data
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of it, in accordance with our obligations under the GDPR.
11
Minors
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 16. If you believe that a minor has provided us with personal data without parental consent, please contact us at [email protected] and we will promptly delete it.
12
Policy changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The date of the most recent update is shown at the top of this page.
Where changes are significant, we will notify you by email or by placing a prominent notice on our website before the changes take effect. We encourage you to review this Policy periodically.
13
Contact us
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to raise a concern about how we handle your personal data, please contact us:
| [email protected] | |
| General enquiries | [email protected] |
| Contact form | moneoderm.com/contact-us/ |
| Response time | Within 30 days of receiving your request |
| Supervisory authority | Commission for Personal Data Protection (CPDP), Bulgaria — www.cpdp.bg |
Questions about your data?
We respond to all privacy requests within 30 days.
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